Shipping policy
Last updated: October 31, 2024
Processing Times
- Orders are typically processed within 2-7 business days
- During high-volume periods (holidays, sales events), processing may take up to 10 business days
- Business days are Monday through Friday, excluding holidays
- Processing time begins once your order is confirmed and payment is received
Shipping Methods & Delivery Times
United States & Canada
- Standard Shipping: 3-7 business days after processing
- Express Shipping: 2-3 business days after processing
- Rush Shipping: 1-2 business days after processing (select locations only)
International
- Standard International: 10-20 business days after processing
- Express International: 5-10 business days after processing
- Delivery times may vary due to customs processing
Shipping Costs
United States & Canada
- Standard Shipping: Free on orders over $75
- Orders under $75: $5.99
- Express Shipping: Starting at $12.99
- Rush Shipping: Starting at $24.99
International
- Standard International: Starting at $9.99
- Express International: Starting at $19.99
- Import duties and taxes are the responsibility of the recipient
Order Tracking
- Tracking information will be emailed once your order ships
- Track your order anytime through your account dashboard
- Contact customer service if tracking is not received within 7 business days
Shipping Restrictions
- We currently ship to most countries worldwide
- Some restrictions apply for certain locations
- We cannot ship to P.O. boxes for express or rush shipping
- We are not responsible for delays due to customs
Address Requirements
- Please ensure your shipping address is complete and accurate
- Include apartment/suite numbers when applicable
- Provide a phone number for shipping-related communications
- We are not responsible for orders shipped to incorrect addresses provided by customers
Lost or Damaged Packages
- Report lost packages within 21 days of shipping date
- Damaged packages must be reported within 48 hours of delivery
- Photos required for damaged package claims
- Claims will be processed within 3-5 business days
Multiple Package Orders
- Large orders may be shipped in multiple packages
- Each package may arrive separately
- Tracking information will be provided for each package
Holiday Shipping
- Holiday shipping deadlines will be posted on our website
- Order early during peak seasons to ensure timely delivery
- Processing times may be extended during holiday periods
Changes to Orders
- Address changes must be requested before order processing
- Once an order ships, we cannot modify the shipping address
- Contact customer service immediately for urgent address changes
Shipping to Hotels
- We accept orders shipped to hotels
- Include your name, hotel name, and reservation dates
- Contact the hotel to confirm their package acceptance policy
Contact Us
For shipping-related questions:
- Email: aswearecollective.co@gmail.com
- Response time: Within 24-48 business hours
Policy Updates
We reserve the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.